Building Independence: Troy Finds Fulfillment at Walmart
Troy's journey from comprehensive onboarding to independent work as a Walmart associate demonstrates how specialized employment services and thoughtful accommodation create pathways to meaningful careers for DeafBlind individuals
For Troy F., starting a new role as an Online Order Filling & Delivery Associate at Walmart Supercenter marked the beginning of a journey toward workplace independence and success.
As Troy began his new job in January 2025, he received comprehensive onboarding support from a dedicated team including a coworker, ASL interpreter, and Laurie McBride, Iowa/Minnesota DeafBlind Employment Specialist at Helen Keller National Center. This collaborative approach ensured Troy had the foundation needed to thrive in his new position.
“The initial training period was critical,” explains Laurie McBride. We worked closely with Walmart’s team to establish effective communication strategies and workplace accommodations that would set Troy up for long-term success.
Troy’s responsibilities included the complex task of simultaneously picking and preparing online grocery orders for multiple customers—work that demands precision, efficiency, and careful attention to detail. Embracing these opportunities for growth, he quickly demonstrated remarkable aptitude for the role.
His performance has impressed both team leads and coworkers, who consistently praise his work ethic and accuracy. Now several months into his position, Troy has progressed to working with minimal assistance, showcasing his ability to adapt and excel in a fast-paced retail environment.
The partnership between Helen Keller National Center and Walmart exemplifies how specialized vocational services can support successful employment outcomes for individuals who are DeafBlind. Through HKNC’s DeafBlind Employment Services program, specialists like Laurie provide the crucial bridge between employers and job seekers, ensuring both parties have the resources needed for successful workplace integration.
Troy’s achievements demonstrate how HKNC’s specialized employment services create pathways to meaningful careers through thoughtful collaboration, personalized support, and ongoing guidance. His success not only advances his own independence but also helps employers recognize the valuable contributions DeafBlind individuals bring to the workforce.
