2022 AccessAbility Award Recipient: Service Skills eLearning

Nancy Friedman: Hi, I’m Nancy Friedman, Founder and Chairman of Telephone Doctor Customer Service Training and the provider of our serviceskills.com e-learning platform. And I’ll put my glasses on now, not because I’m reading something, but I just feel more comfortable with them.

I’m told I need to say a little bit about me, but let me tell you about the service skills. Most of you know, it is a e-learning platform. It has 18 series with over 190 modules of content. That’s a lot of content. Usually invested in a year’s amount of service for our clients, and we’re really glad we have you on board.

More about me, because it’s all about me, right? Okay. I’m a white female with short short short blond hair, a few little bangs. Sometimes I wear glasses, sometimes I don’t. I always have a smile on my face because that’s that’s what it’s all about. Normally wearing a strand of pearls. And my favorite color today is our cobalt blue. It’s my favorite color all the time. All the time. So cobalt blue top, camo shorts, which doesn’t go together, but I made it go.

All right. Telephone Doctor Customer Service Training is a 35-year-old international customer service training company owned by small family-owned business: mother, father, daughter, son. And I told my husband after he heard me practicing, these were not we are a small business, but don’t forget to include the 20 long and loyal employees that we have. So, yes, a shout out to all the employees who have helped make the Telephone Doctor E-learning serviceskills.com what it is today. We have 20 wonderful people, some of which have been with us since the 35 years ago that we started. So that’s a fun thing.

I would love to tell you more about how Telephone Doctor came to be because we didn’t just drop down from the sky and maybe that’s another program for you because it is a very interesting business story and I love to tell it; we just don’t have time today. Shout out to to please, if I will, to our son David. David Friedman, who is now president. My husband and I are still working part time, but as I say, we we are not running the show, so to speak. I’m just the pretty face. But David Friedman is the president, and he keeps us where we should be right on top. My daughter Linda is vice president of Planned Services at her job, and her team is to keep clients happy, which evidently they have done. So thank you.

Making it an acceptance award is not something people do all day long. So I can only say thank you for presenting us with this amazing award and the opportunity to meet and greet Natalie, Sue and Mary and Marcia, said that right, my Marcia. And finally, Doug Roland, the author of the amazing and critically important video that we’re pleased to be with. Those of you who are using serviceskills.com and Telephone Doctor techniques have a bonus. Because you can use every single technique that you learn in your daily life with your mother, your father, your girlfriend, your boyfriend, your partner. It doesn’t matter. Your kids, your dogs. Every technique was designed to work everywhere, and it goes with our six touch points of communication: email, voicemail, snail mail, phone, fax, of course, face to face. I left off chat, so I’ll include it because you can use it in chat too. Just not, I use chat a lot it’s just not my favorite, favorite, favorite. You’re using something that is common sense and that’s all it is, is common sense. But as we all know, common sense is not out there.

God bless you all and thank you so much again for this amazing award. We value it, we honor it, and God bless you all. Have a great day. [End of Video Transcript]